Consumer third-party handling, Enterprise/Agras in-house work, workflow, fees, warranty and forwarding
Checked August 2, 2026Public with cautionProvider-Claimed DJI-Certified Service Centre
Ferntech / DJI Store New Zealand
Auckland / Christchurch, Auckland and Canterbury, New Zealand
Service profile
- Provider type
- Provider-Claimed DJI-Certified Service Centre
- Service execution
- Mixed
- Service area
- New Zealand. Shipped repairs are directed to the Auckland repair centre; Part 102 maintenance can be dropped at the Christchurch branch.
- Physical service location
- Auckland: 96 New North Road, Eden Terrace, Auckland 1021. Christchurch: 569A Colombo Street, Christchurch Central City, Christchurch 8011.
- Walk-in
- Confirmed for selected services
- Mail-in
- Confirmed
- Diagnostics and estimates
- Online request, intake instructions, assessment, diagnosis and quote, approval, repair, testing, payment and courier return. Quotes include parts, labour and return shipping.
- Pricing
- Provider states an NZD 89 assessment fee for out-of-warranty repairs.
- Repair warranty
- Purchases from the Auckland DJI Authorised Retail Store or Ferntech's site may qualify for warranty when the issue is not user damage. Other warranty claims should go to the original retailer. The provider asks customers to report repair issues within 14 days.
- Public hours
- Auckland generally Monday–Friday 09:00–17:00 and Saturday 10:00–16:00; Christchurch Monday–Friday 09:00–17:00. Confirm before travel.
Manufacturers serviced
Repair services
- consumer repair intake through a third-party New Zealand assessment centre
- in-house DJI Enterprise repair and servicing
- in-house DJI Agras repair and servicing
- diagnosis and quote
- firmware and setup assistance
- Part 102 maintenance services
Drone categories
- DJI consumer products via third-party assessment
- DJI Enterprise
- DJI Agras
- Part 102 maintenance
Repair workflow
- Online request
- Send or drop off as instructed
- Assessment
- Diagnosis and quote
- Repair or forwarding
- Testing
- Payment and return
Verification sources
These sources support the public fields above. DronePulse has not conducted a test repair or onsite inspection.
Auckland and Christchurch addresses and hours
Checked August 2, 2026Own this business or see a change?
Submit corrected hours, services, contact information, closure details or manufacturer evidence.